Services
Salesforce consulting, architecture and implementation.
CloudFM combines architecture, engineering and enterprise platform expertise to solve complex problems without losing sight of the business processes behind them.
01Salesforce consulting and architecture
We help shape platform decisions, solution design and technical reviews, connecting business needs with implementation.
When it helps
When you need to plan a solution, review technical decisions or prepare a Salesforce platform for its next stage.
How we help
- Turn business needs into architecture options and explain their trade-offs.
- Review solution design, integrations and development practices.
- Define platform guidance and responsibilities, including support for a centre of excellence.
What to expect
A solution outline, documented technical decisions and recommendations to guide implementation.
02Salesforce implementation and development
We configure and develop Salesforce solutions, including Industries and OmniStudio, to support the organisation's business processes.
When it helps
When business processes need configuration, automation or custom development in Salesforce.
How we help
- Implement solutions using Salesforce Core Clouds and Experience Cloud.
- Use Flow for automation and Apex or Lightning Web Components (LWC) where custom development is needed.
- Keep configuration and code aligned with the solution design and existing integrations.
Salesforce Industries and OmniStudio
We work with Salesforce Industries and OmniStudio to build guided experiences, support specialised processes and connect information across Salesforce and other systems. Whether these capabilities fit depends on the process, architecture and available licences.
What to expect
Configuration, automations or components suited to the agreed scope, with defined validation criteria.
03Systems and API integration
We connect Salesforce with other business systems so information can move between applications and processes.
When it helps
When data and tasks span several systems and manual information exchange gets in the way of everyday work.
How we help
- Design connections through APIs and middleware, the software that bridges systems.
- Define what information is exchanged, when it moves and which system owns each piece of data.
- Plan for failures and use events when a change should trigger actions in other systems.
What to expect
An integration design and connections implemented for the business needs and systems involved.
04Data and platform modernisation
We support data organisation, migration and quality, alongside the evolution of existing platforms and processes.
When it helps
When information needs to move to a new system or a platform needs to evolve while supporting existing business processes.
How we help
- Review the data structure and identify quality issues.
- Plan migrations with transformation rules and checks on the information.
- Shape platform changes around technical constraints and their operational impact.
What to expect
A migration or modernisation plan, data rules and criteria for validating the transition.
05Enterprise software and digital products
We build cloud applications, SaaS products and packaged Salesforce solutions, from architecture to implementation.
When it helps
When a business need calls for a custom application or digital product, on or beyond Salesforce.
How we help
- Define the product architecture and its connections to business systems.
- Build cloud applications and enterprise software around the business process.
- Support SaaS product engineering and packaged Salesforce solutions for independent software vendors (ISVs).
What to expect
An application or product components, with an architecture and implementation scope defined for the specific need.
Scope, deliverables and responsibilities are agreed for each enquiry. Tell us about your context so we can assess a suitable approach.
Architecture + delivery
Architecture without losing touch with delivery.
Good architecture decisions need to work when they reach the teams responsible for implementing them.
CloudFM combines enterprise architecture, hands-on engineering, integration and business process understanding.
That allows us to work from solution design and technical assurance through to implementation.
- Architecture
- Engineering
- Integration
- Business
Approach
Technology aligned with the business.
A technically correct solution is not enough.
We aim to understand the business process, platform constraints and operational impact before defining a solution.
The goal is to make sustainable technical decisions that work not only in an architecture diagram, but in real operations.
Facing a complex technology challenge?
Let's turn it into a clear, sustainable and implementable solution.